Pledge
of Performance
Trusted Choice
agencies are insurance and financial services firms whose
access to multiple companies and commitment to quality
service enable us to offer our clients competitive pricing,
a broad choice of products and unparalleled advocacy.
As
a Trusted Choice agency, we are dedicated to you and
are committed to treating you as a person, not a policy.
This commitment means we shall:
- Work with
you to identify the insurance and financial services
that are right for you, your family or your business,
and use our access to multiple companies to deliver
those products.
- Guide you
through the claims process for a prompt and fair
resolution of your claim.
- Help solve
problems related to your coverage or account.
- Explain
the coverage and options available to you through
our agency, at your request.
- Return
your phone calls and emails promptly and respond
to your requests in a timely manner.
- Provide
24/7 services for our customers, offering any or
all of the following: emergency phone numbers, Internet
account access, e-mail and call center services.
- Use our
experience and multiple company relationships to
customize your coverage as needed.
- Commit
our staff to continuing education so they may be
more knowledgeable in serving you.
- Treat you
with respect and courtesy.
- Conduct
our business in an ethical manner.
We
pledge this to you, our clients, and ask that you let
us know if we
fail to meet our commitment, so we may take corrective action.
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